I you don't put "please open and secure" and get a floater,you won't get a replacement.
Floaters are something that can happen so keep that in mind.
You call that return policy normal, or reasonable?
Frankly, the Code Red store is unlike anything I ever saw online, including other labels.
He shouldn't treat everyone like a scammer who is trying to get to him. He needs his customers, yet he treats them like he is doing us a favour.
Do you know how much a DVD/BD copy costs, in terms of manufacturing costs? Do you know how much he would lose if he had to replace a copy?
To replace a DVD, he would lose less than $1 (before shipping).
Oh, and in my last order from them I did get a couple of crushed DVD cases. Funnily enough, it wasn't because of damage during shipping (it was a large order, shipped in a box), since the broken pieces of the case were missing...
I want those BD, especially Voices from Beyond, but the idea of having to deal with this crap sure makes me think twice.
No offence to you, bdc. I know you like the label and all.
And do understand, I'm not commenting on their releases, but purely on all this crap and "drama" regarding his store.