Bill must have gone mental letting someone talk like that on his behalf.. I know he must be dealing with some dicks but that's a bit much.
Then you've got the reverse on there. The 'I don't know what the problem is... I waited 4 weeks for an order from so and so....' lot. I swear any minute I'm going to read something like 'I'd happily wait 6 years for my latest Code Red package to arrive. If it never showed up I'd just have to chalk it off to bad luck or the postal service. Oh well, I don't mind losing money. If it happened again and again I'd still gladly order direct from Bill'.