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Author Topic: Arrow press release on Zombie flesh eaters blu ray screw up!  (Read 7686 times)

Mark (UK)

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Seriously? So was that an extra £8 or £5?
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the blob

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Arrow press release on Zombie flesh eaters blu ray screw up!
« Reply #16 on: 08 Jan 2013 - 19:25 »



Their Facebook page has just erupted !

There's a fair percentage of people there still being all "we love you Arrow!"

It's made for brilliant reading whilst eating my tea

If you enjoyed that, I suggest a read of the comments section of the Hammer restoration blog as a supplement.

Seriously though, I don't believe a word of that Beyond replacement bullshit and if did happen, it's their own fucking fault.

The only way to do it reliably is to get the discs sent back and they're just being a bunch of cunts.

Needless to say, great work Arrow and I've just preordered five copies of each of the Bava's. one each for my parents and two to keep sealed. Can't wait to see what else is in store for this year!
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Hellochas

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Seriously? So was that an extra £8 or £5?
£8 to Sweden. I was thinking I could get the Blu Ray for a £5. I haven't even got the disc!  ::)
 
Stuff that, £8 is too much  :'(
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Luca Canali

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For those of us not on Facebook (i.e. myself), is there another link or can someone please let me know what they screwed up on? I did actually pick the Arrow Blu up, so naturally I'd quite like to know what the issue is, cheers.
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JAMIOUSE

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Apparently six seconds is missing from the opening scene where the boat sails into New York, the problem has arisen because the seemless branching used for the different opening titles wasn't authored properly.
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the blob

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Arrow press release on Zombie flesh eaters blu ray screw up!
« Reply #20 on: 08 Jan 2013 - 20:32 »

Apparently six seconds is missing from the opening scene where the boat sails into New York, the problem has arisen because the seemless branching used for the different opening titles wasn't authored properly.

The missing seconds aren't in the actual main file container apparently so it's not the branching. More bollocks.


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Luca Canali

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Cheers for letting me know guys. I can live with the missing 6 seconds of boat sailing action, although why they wanted to have branching for the 3 alternative opening credits is beyond me. They all play over a black background anyway, so it's not exactly anything to knock one out over. They'd have been better to keep one set of credits and for those who like watching alternative credits, just have them as extras.
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Mark (UK)

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Common sense (& the threat of legal actions) have prevailed:

From their facebook page:

"On reflection, we can certainly see how the £5 plus postage could irk someone who had purchased the product at full price, especially as a pre-order. We would like to apologise therefore for this ill-conceived programme."

Replacement discs will be free if you send your faulty one back (details to follow).
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medway garage

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Yes i called their bluff on Facebook asking why it wasn't possible to send back the uncorrected discs, it seems they were reading the comments and the ones relating to the sheer illigality of what they were doing, anyway good that they have backtracked, poor that they had to issue that statement in the first place, fingers crossed they don't mess up the Bava's !


Here's the statement in full;


Firstly , we would like to thank all of our customers who purchased any Arrow title. Without our customers and fans of what we do, we wouldn’t have a business and would never take that for granted. However, we also ask you to bear in mind that we spend considerable sums on all elements of each release. For Zombie Flesh Eaters, the restoration was one of our most expensive projects to date. We did all we could to make this edition perfect and special and it was 9 months of production time and a huge amount of money in the making. It is incredibly frustrating that anything may have gone amiss that would have tarnished our customers enjoyment of the release.

The idea behind the £5 replacement disc programme on ZFE was not for commercial gain but was conceived for 2 reasons. Firstly as a company with few number of employees it was a way of facilitating the replacement programme without the administrative need to... handle each enquiry internally. Secondly, we ran a replacement programme on The Beyond that was systematically abused, we wanted to avoid this situation again.

On reflection, we can certainly see how the £5 plus postage could irk someone who had purchased the product at full price, especially as a pre-order. We would like to apologise therefore for this ill-conceived programme.

We will offer anyone who has purchased any of the Zombie Flesh Eaters Blu Ray releases a free replacement of the disc on receipt of their original disc. We will provide details of where to send the disc very shortly. Anyone who has purchased a disc will receive a refund.

Thanks again for your continued custom

Arrow Films
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WilsonBros

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Good one - got this for Christmas and would like to replace it with a non-buggered-up version.  ::)

Kev W
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WayneSmith

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I don't get what they did with the The Beyond-replacements. They just sent one to anyone asking for one? If so, that's a new one, cause when they sent out replacements for the Stendhal Syndrome DVD, you had to return your faulty disc first, just like they're asking now after getting those complaints.
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Vito Cipriani

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I don't get what they did with the The Beyond-replacements. They just sent one to anyone asking for one?
You had to send proof of purchase (a receipt - which could be either paper or electronic) to get a replacement disc; they're claiming that people falsified these proofs of purchase in order to blag a freebie disc. IIRC StudioCanal did something similar with DRACULA: PRINCE OF DARKNESS. (I've still got the 'problem' discs of both THE BEYOND and DRACULA: PRINCE OF DARKNESS kicking about the house somewhere, in paper sleeves.) It would have made much more sense to have the customer send in their defective disc, I agree.
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WayneSmith

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I don't get what they did with the The Beyond-replacements. They just sent one to anyone asking for one?
You had to send proof of purchase (a receipt - which could be either paper or electronic) to get a replacement disc; they're claiming that people falsified these proofs of purchase in order to blag a freebie disc. IIRC StudioCanal did something similar with DRACULA: PRINCE OF DARKNESS. (I've still got the 'problem' discs of both THE BEYOND and DRACULA: PRINCE OF DARKNESS kicking about the house somewhere, in paper sleeves.) It would have made much more sense to have the customer send in their defective disc, I agree.
OK, well that makes sense. Don't know if it makes more sense to send back the disc, it still costs money to do that (very little if you're in the UK, but for instance EUR 2,70 from the Netherlands) for the customer, but in their defense; of course a scan of a receipt is not hard to alter. They did however send a free copy of Bloodfeast 2 along with the replacement for The Stendhal Syndrome, even though in my case, I had to ask for it twice.
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Luca Canali

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I'll stick with my faulty copy as it'll cost me almost a fiver to send it back to the UK anyway. :-[
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Hellochas

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Zombie Flesh Eaters opening - Blue Underground vs Arrow Vid
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