Yes i called their bluff on Facebook asking why it wasn't possible to send back the uncorrected discs, it seems they were reading the comments and the ones relating to the sheer illigality of what they were doing, anyway good that they have backtracked, poor that they had to issue that statement in the first place, fingers crossed they don't mess up the Bava's !
Here's the statement in full;
Firstly , we would like to thank all of our customers who purchased any Arrow title. Without our customers and fans of what we do, we wouldn’t have a business and would never take that for granted. However, we also ask you to bear in mind that we spend considerable sums on all elements of each release. For Zombie Flesh Eaters, the restoration was one of our most expensive projects to date. We did all we could to make this edition perfect and special and it was 9 months of production time and a huge amount of money in the making. It is incredibly frustrating that anything may have gone amiss that would have tarnished our customers enjoyment of the release.
The idea behind the £5 replacement disc programme on ZFE was not for commercial gain but was conceived for 2 reasons. Firstly as a company with few number of employees it was a way of facilitating the replacement programme without the administrative need to... handle each enquiry internally. Secondly, we ran a replacement programme on The Beyond that was systematically abused, we wanted to avoid this situation again.
On reflection, we can certainly see how the £5 plus postage could irk someone who had purchased the product at full price, especially as a pre-order. We would like to apologise therefore for this ill-conceived programme.
We will offer anyone who has purchased any of the Zombie Flesh Eaters Blu Ray releases a free replacement of the disc on receipt of their original disc. We will provide details of where to send the disc very shortly. Anyone who has purchased a disc will receive a refund.
Thanks again for your continued custom
Arrow Films
